Eligibility for Returns

• Items must be returned within [30] days of the delivery date.

• Items must be unused, in the same condition that you received them, and in the original packaging.

• Proof of purchase (receipt or order number) is required for all returns.

Non-Returnable Items

Certain types of items are non-returnable, including:

• Gift cards

• Downloadable software or digital products

• Personal care items (e.g., skincare, cosmetics, etc.)

• Perishable Goods ( Live plants) Plants can be returned at our discretion. 

Return Process

1. Contact us through our live chat or over the phone at +447397859969 with your order number and reason for return.

2. We will provide instructions and, if applicable, a return shipping label.

3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refunds

• Approved returns will be refunded to your original method of payment within [5–10 business days].

• Shipping costs are non-refundable unless the return is due to an error on our part.
  
  Cancelations

• To request cancelation of an order you must contact us via email or alternatively through the live chat. Cancelation requests need to be sent prior to your order being shipped.